xc999 Terms & Conditions — Your Rights and Responsibilities on the Platform

1 Acceptance of Terms

By accessing xc999.io, clicking "I Agree" during the registration process, making a deposit, placing a bet, or otherwise using any feature of the xc999 platform, you enter into a legally binding agreement with xc999 and acknowledge that you have read, understood, and accepted these Terms & Conditions in their entirety.

These Terms apply to all players who access the xc999 platform from Bangladesh, regardless of the device used — desktop browser, mobile browser, or any other access method. These Terms must be read alongside the xc999 Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and xc999.

xc999 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, xc999 will publish the updated Terms on this page with a revised effective date. Your continued use of the xc999 platform following any such update constitutes your acceptance of the revised Terms. It is your responsibility to check this page periodically for changes.

2 Eligibility

To register and maintain an active account on xc999, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. xc999 does not permit players under 21 to register or use any real-money features of the platform under any circumstances.
• You must be accessing xc999 from a jurisdiction where online gambling is not explicitly prohibited for your personal use. You are solely responsible for determining the applicable laws in your jurisdiction.
• You must not be acting as an agent for, or on behalf of, any third party when placing bets or making deposits on xc999.
• You must not be registered as a self-excluded player on any gambling self-exclusion register that would legally prohibit your participation in online gambling.
• You must have full legal capacity to enter into a binding contract under the laws applicable to you.
• You must not be a current employee, contractor, director, or officer of xc999, nor a close family member of any such individual, unless you have received prior written authorisation from xc999 management.

xc999 reserves the right to request documentary proof of eligibility at any time, including but not limited to government-issued photo identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension and withholding of pending withdrawals pending review.

3 Account Registration

Each player may hold one xc999 account only. The creation of multiple accounts by the same individual — whether using different email addresses, phone numbers, payment methods, or device profiles — is strictly prohibited. If xc999 identifies multiple accounts associated with the same individual, all such accounts may be suspended, balances consolidated or forfeited, and the player permanently banned from the platform.

When registering an xc999 account, you agree to provide accurate, complete, and current information. This includes your legal full name, date of birth, residential address in Bangladesh, valid email address, and active mobile phone number. You must not use a name, address, or date of birth that is not genuinely your own.

You are responsible for keeping your account information up to date. If your contact details, payment method, or address change, you must update your xc999 account profile promptly. Failure to maintain accurate account information may delay or prevent the processing of withdrawal requests.

Your xc999 login credentials — username and password — are personal to you. You must not share them with any other person. xc999 will never request your password by email, live chat, or any other channel. If you believe your account credentials have been compromised, you must change your password immediately and contact xc999 support.

4 Deposits & Withdrawals

xc999 processes all deposits and withdrawals in Bangladeshi Taka (BDT). There is no currency conversion applied to player funds. The amount you deposit in Taka is the amount credited to your xc999 wallet, and the amount you withdraw is the amount delivered to your nominated payment method, subject to verification.

xc999 currently supports the following payment methods for players in Bangladesh:

• bKash — instant deposits and withdrawals; minimum deposit ৳200
• Nagad — instant deposits and withdrawals; minimum deposit ৳200
• Rocket (Dutch-Bangla Bank) — deposits and withdrawals processed within 30 minutes
• Upay — instant deposits; withdrawals within 1 hour
• Visa and Mastercard — card deposits accepted; withdrawal processing times vary by issuing bank

xc999 does not charge transaction fees on deposits or withdrawals. However, your payment provider may apply their own service charges, which are beyond xc999's control. xc999 is not responsible for any fees charged by bKash, Nagad, Rocket, Upay, or any card issuer in connection with transactions to or from your xc999 account.

Withdrawals are processed to the same payment method used for the most recent deposit, subject to xc999's anti-money-laundering (AML) verification procedures. xc999 reserves the right to request documentation confirming the source of funds before processing any withdrawal above the standard verification threshold. Players who have not completed full KYC (Know Your Customer) verification may have withdrawal requests held pending document review.

5 Bonuses & Promotions

xc999 offers a variety of bonuses, free spins, cashback promotions, reload offers, and seasonal promotions to registered players in Bangladesh. All promotions are subject to the specific terms published alongside each offer, which must be read in conjunction with these general Terms & Conditions.

The following general bonus rules apply to all xc999 promotions unless a specific promotion's terms state otherwise:

• Bonuses are available to one account per household, per IP address, and per device.
• Bonuses may only be claimed by players who have completed the required eligibility steps (e.g., minimum deposit, opt-in, promo code entry) as specified in the offer.
• Wagering requirements must be completed within the stated validity period. Bonus funds and associated winnings expire and are removed from the account if requirements are not met within the deadline.
• xc999 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, including in cases where xc999 believes a promotion is being misused or exploited.
• Players found to be abusing bonus systems — including but not limited to placing low-risk or opposing bets to fulfil wagering requirements — may have their bonuses cancelled, wagering progress reset, and accounts reviewed for further action.
• Free spins awarded as part of a promotion are subject to a maximum win cap unless the specific promotion terms state a higher or no cap. The standard xc999 free spin win cap is ৳2,000 per bonus unless otherwise stated.

xc999 promotional offers are intended for recreational players only. Players who demonstrate patterns of systematic bonus exploitation, including multi-accounting, bonus stacking, or coordinated group play, will not be eligible for future promotions and may have outstanding bonus balances forfeited.

6 Games & Betting Rules

All games available on xc999 are provided by certified third-party game studios including Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, and Ezugi. Each game is governed by the rules published within the game interface itself, which the player is responsible for reading before placing real-money bets.

xc999 uses certified random number generators (RNGs) across all non-live-dealer games. Live dealer games are streamed from studio environments operated by the respective game providers. The outcome of all games is determined by the certified RNG or live-dealer dealing procedures and cannot be influenced by xc999 or any player.

The following general game and betting rules apply across the xc999 platform:

• All bets placed are final once confirmed by the player. xc999 does not accept cancellation requests for confirmed bets except in cases of a verified technical error on the platform's part.
• In the event of a disconnection during a live game or sportsbook bet, xc999's server records will be used as the definitive record of the bet and its outcome. The player's device state at the time of disconnection does not affect the official outcome.
• Minimum and maximum bet limits apply per game and per market. These limits are displayed within each game or sportsbook interface and are subject to change. xc999 reserves the right to apply individual player betting limits where account patterns warrant such a restriction.
• Any game outcome resulting from a verified malfunction of the platform's software will be declared void and all stakes returned to players. xc999 is not liable for losses resulting from player-side technical issues including poor internet connectivity, device performance, or browser compatibility.
• Sportsbook markets are settled in accordance with official match results as confirmed by recognised governing bodies (ICC, BCB, FIFA, etc.). xc999's decision on the application of settlement rules is final.

7 Prohibited Conduct

The following actions are strictly prohibited on the xc999 platform. Engaging in any of the following may result in immediate account suspension, permanent banning, forfeiture of all balances, and referral to relevant authorities:

• Providing false, inaccurate, or misleading information during registration or at any subsequent point when xc999 requests account verification.
• Using automated tools, bots, scripts, or any form of artificial intelligence to interact with xc999 games, sportsbook markets, or the cashier in a way not permitted by these Terms.
• Exploiting software bugs, errors, or vulnerabilities in the xc999 platform or any game provided through it. Players who discover a bug are required to report it to xc999 support immediately and must not exploit it for financial gain.
• Engaging in money laundering, including using the xc999 cashier to process funds of illegal origin, conducting deposit-withdrawal cycles without material gambling activity, or any other activity designed to conceal the source of funds.
• Colluding with other players in live dealer games, poker, or sports betting markets to gain an unfair advantage.
• Attempting to access the xc999 platform using a virtual private network (VPN) or proxy service in order to circumvent geographic or account restrictions.
• Threatening, harassing, or abusing xc999 staff or other players through any communication channel, including live chat, email, or social media.
• Impersonating another player, xc999 employee, or any third party in communications with xc999.

8 Account Suspension & Closure

xc999 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Violation of any provision of these Terms & Conditions.
• Failure to complete required identity or age verification within the specified timeframe.
• Detection of prohibited conduct as described in Section 7.
• Reasonable suspicion of fraudulent activity, money laundering, or account compromise.
• A player's voluntary self-exclusion request submitted through the xc999 responsible gaming tools or via support.
• Regulatory or legal requirements that necessitate account closure.

Where an account is closed due to a violation of these Terms, xc999 reserves the right to forfeit any remaining balance, including both real-money and bonus funds. Where an account is closed for reasons unrelated to a player violation (e.g., regulatory requirement or voluntary closure), any verified real-money balance will be returned to the player via their registered payment method following standard verification procedures.

Players who wish to voluntarily close their xc999 account may do so by contacting xc999 support at [email protected]. Voluntary account closure requests are processed within 48 hours. Any pending withdrawal at the time of closure will be processed to the player's registered payment method in the normal course.

9 Intellectual Property

All content on the xc999 platform — including but not limited to the xc999 brand name, logo, website design, text, graphics, game interfaces supplied by xc999, software, and all other materials — is the exclusive intellectual property of xc999 or its licensed game providers. All rights are reserved.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the xc999 platform for personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, publish, or transmit any xc999 content for any commercial purpose.
• Modify, adapt, translate, reverse-engineer, or create derivative works based on xc999 platform software or content.
• Use the xc999 brand name, logo, or trademarks in any manner not expressly authorised in writing by xc999.
• Screen-scrape, crawl, or otherwise extract data from the xc999 platform using automated tools without prior written consent.

Game content provided by third-party studios (Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, Ezugi) remains the intellectual property of those studios respectively. xc999 is not responsible for any intellectual property claims relating to third-party game content.

10 Limitation of Liability

To the fullest extent permitted by applicable law, xc999's total liability to any player arising from or in connection with the use of the xc999 platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

xc999 shall not be liable for any of the following, whether direct, indirect, incidental, consequential, or punitive:

• Loss of profits, winnings, or anticipated winnings arising from any account suspension, game error, or platform unavailability.
• Loss or corruption of account data resulting from circumstances beyond xc999's reasonable control.
• Interruption of service due to scheduled maintenance, emergency downtime, or force majeure events including natural disasters, government actions, cyberattacks, or telecommunications failures.
• Player losses resulting from the player's failure to maintain the security of their login credentials.
• Any indirect loss suffered by a player as a result of reliance on information published on the xc999 platform, including odds, statistics, or promotional materials.

The xc999 platform is provided on an "as is" and "as available" basis. xc999 makes no warranty — express or implied — regarding the uninterrupted availability of the platform, the accuracy of game outcomes displayed, or the fitness of the platform for any particular purpose beyond the provision of online gaming entertainment.

11 Privacy & Data Protection

xc999 collects, stores, and processes personal data provided by players in accordance with the xc999 Privacy Policy, which forms part of these Terms. By accepting these Terms, you also accept the Privacy Policy in full.

In summary, xc999 collects personal data including your name, date of birth, address, contact details, payment method information, and gameplay activity records for the purposes of:

• Account registration, verification, and management.
• Processing deposits, withdrawals, and bonus awards.
• Complying with anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Providing personalised customer support and platform communications.
• Responsible gaming monitoring and enforcement of self-exclusion requests.
• Improving the xc999 platform through aggregated, anonymised usage analytics.

xc999 does not sell player data to third-party advertisers. All data is transmitted using 256-bit SSL encryption. For full details of your data rights and xc999's data retention policies, please review the Privacy Policy.

12 Responsible Gaming

xc999 is committed to providing a safe and responsible gaming environment for all players in Bangladesh. xc999 strictly enforces the 21+ age requirement and provides a comprehensive suite of responsible gaming tools accessible directly from the account dashboard.

Available responsible gaming tools include:

• Deposit Limits — set daily, weekly, or monthly caps on the amount you can deposit.
• Loss Limits — cap the amount you can lose within a defined period.
• Session Time Reminders — receive on-screen alerts when your session reaches a duration you define.
• Cooling-Off Period — take a temporary break from xc999 of 24 hours, 7 days, or 30 days.
• Self-Exclusion — permanently or indefinitely exclude yourself from all xc999 real-money services with immediate effect.

If you are concerned about your gaming habits or those of someone close to you, please visit the xc999 Responsible Gaming page for detailed guidance, self-assessment tools, and links to external support organisations. You can also contact the xc999 support team at any time via live chat — our agents are trained to handle such conversations with full confidentiality and without judgment.

13 Amendments to These Terms

xc999 reserves the right to amend, modify, or replace these Terms & Conditions at any time. Changes may be made in response to new regulatory requirements, platform feature updates, payment method changes, or other operational needs. When material changes are made, xc999 will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or in-platform notification.

Your continued use of the xc999 platform after the publication of updated Terms constitutes your full acceptance of those changes. If you do not agree with any amendment to these Terms, you must immediately cease using the xc999 platform and may contact support to request account closure as described in Section 8.

xc999 recommends bookmarking this Terms & Conditions page and reviewing it periodically, particularly before making large deposits or participating in new promotional offers.

14 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising from or in connection with the use of the xc999 platform shall be governed by and construed in accordance with applicable law. xc999 operates as an online gaming platform serving players in Bangladesh and is committed to resolving all disputes fairly and transparently.

In the event of a dispute between a player and xc999, the following process applies:

1. Step 1 — Contact Support: The player must first raise the dispute with xc999 customer support by emailing [email protected] or via live chat. The xc999 support team will investigate and provide a written response within 5 business days.
2. Step 2 — Management Review: If the player is not satisfied with the support team's response, they may escalate the dispute to xc999 management by requesting an escalation in writing. Management reviews are completed within 10 business days.
3. Step 3 — Final Decision: The xc999 management decision on any game-related, bonus-related, or account-related dispute is final and binding in the absence of demonstrated factual error. xc999's server logs and transaction records constitute the definitive record of all activity on the platform.

xc999's decisions on matters of game outcome, bet settlement, and bonus terms interpretation are not subject to further internal appeal beyond Step 3. xc999 will cooperate with any lawful request from competent authorities in connection with a formal legal dispute.

15 Contact Information

If you have any questions about these Terms & Conditions, need clarification on any provision, or wish to raise a dispute, you may contact xc999 through the following channels:

• Live Chat: Available 24/7 via the xc999 platform after login. This is the fastest way to reach the xc999 support team.
• Email: [email protected] — responses within 24 hours on business days. For urgent account security matters, please contact via live chat.

xc999 support operates in English and is available around the clock, 365 days per year. Support agents are based in Bangladesh Standard Time (BST, UTC+6) but maintain 24/7 coverage for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Please do not contact xc999 via any telephone number, social media account, or email address not listed on the official xc999.io website. xc999 is not responsible for any communication sent to unofficial channels, and any instructions or offers received from unofficial sources should be disregarded and reported to genuine xc999 support immediately.